Returns & Refunds
Every painting on this site is an original, one-of-a-kind work. All sales are final. I don't accept returns, offer exchanges, or issue refunds once a piece has been purchased.
I know that's a lot to ask when you're buying art online, so here is everything I do to make sure the painting that arrives is the one you fell in love with — and everything you can do to be certain before you buy.
Ask me anything before you buy
This is the part that matters. Once a piece is yours, it's yours, so please take as long as you need first.
If you'd like more photographs, a detail shot, a video, or a sense of the scale of a piece in a room, email sanaaz.rb@gmail.com and I'll send them the same week. Colours can shift slightly between screens — if an exact tone matters to you, ask before you order rather than after.
Every listing states the dimensions, the medium, and the year. If anything is unclear, I'd much rather answer the question than have you guess.
Damage in transit
Every painting is packed by hand and shipped by UPS, fully insured, with signature required on delivery. If a piece is damaged on its way to you, that's what the insurance is for, and I will help you claim on it.
If your parcel arrives damaged:
- Note the damage with the driver if you can.
- Email sanaaz.rb@gmail.com within 7 days of delivery.
- Send photographs of the painting and of the packaging it arrived in, including the outer box.
- Keep all packing materials until the claim is settled — UPS may need to inspect them.
I'll file the claim with UPS on your behalf and stay with it until it's resolved. Because each painting is one of a kind, it can't be replaced.
Questions
Email sanaaz.rb@gmail.com. I read every message myself.